Abstract:
Knowledge management is the deliberate and systematic coordination of an organisation's people, technology, processes, and organisational structure to add value through reuse and innovation). Knowledge involves information, facts, and skills acquired through education and experience, which is crucial to any organization's success. Knowledge sharing is essential to health institutions and their customers. It helps medical practitioners enhance their intellectual capacity by building on their successes and learning from mistakes. It also offers relevant and sufficient information that assists them in decision-making. These processes shorten the learning curve of new medical employees. KS ensures the application of tested and verified practices, thus reducing medical errors and minimising medical costs associated with resources and time wastage. Despite recognising the importance of technology in KS frameworks, most African countries still grapple with the lack of clear strategies to formulate and implement KS models incorporated with technology. The study proposed a model to enhance knowledge-sharing practices through ICT in selected health centres. The specific objectives include; investigating the challenges of KS practices in select health facilities in Machakos County, proposing a model that enhances KS practices through ICT use within health facilities in Machakos County, and validating the proposed KS sharing model. The proposed model will integrate ICT and knowledge-sharing practices to ensure that health workers and staff resolve patients' issues/ailments within the shortest period possible. The study employed a descriptive research design, and questionnaires collected data. The study's findings showed that most health workers believe that knowledge sharing is essential and are willing and open to using ICT to share it. However, they also highlighted in their responses that time was required for them to know how to share knowledge using ICT. Furthermore, trust is vital in sharing knowledge, as espoused in the healthcare workers' responses. In this study, we used structural model assessment to assess the relationships between the constructs and patterns established. The following hypothesis was tested, and the summary confirmed that the most significant constructs for this study were effort expectancy, facilitating conditions, hedonic motivation, and trust. The constructs that proved to be not significant in this study were performance expectancy, social influence, and time.
