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Influence of Transformational Leadership Outcomes on Performance of Staff in Microfinance Institutions in Kenya

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dc.contributor.author Gathondu, Patrick Gachuiri
dc.date.accessioned 2018-07-24T09:58:27Z
dc.date.available 2018-07-24T09:58:27Z
dc.date.issued 2018
dc.identifier.uri http://erepo.usiu.ac.ke/11732/3958
dc.description A Dissertation Report Submitted to Chandaria School of Business in partial fulfillment of the Requirement for the Degree of Doctor of Business Administration (DBA) en_US
dc.description.abstract Microfinance is a key sector in economic growth. This is mainly because it targets the unbanked and marginalized people especially in the rural areas and thus has direct impact on poverty eradication. However, various challenges define microfinance today and present a leadership challenge that needs to be tackled for the sector to improve and deliver its mandate. The overall research aim was to examine influence transformational leadership outcomes have on staff performance in Kenya‘s microfinance institutions. The study specifically looked at effects of learning, commitment, trust and staff satisfaction that are considered major outcomes of transformational leadership outcomes. This research employed descriptive research design. The study targeted institutions that were engaged in retail microfinance and that are members of Kenyan Association of Microfinance Institutions (AMFI). Primary data was gathered from the respondents whereas secondary data was collected from AMFI on performance of institutions. Analysis of unit was staff in microfinance institutions that were categorized into three: the senior management, middle level managers and the other staff who participated in daily activities of microfinance who were involved in a self-administered questionnaire. Performance was assessed through the load that microfinance officers carry in terms of the outstanding loan balance, the number of customers that individuals in the organization have as well as the portfolio quality and turnover rates within the organizations. The target population was 250 senior managers, 700 middle level managers and 4,883 other microfinance staff. Stratified sampling technique was used to obtain sample and sample size was determined using the Cochran‘s formula to be 385 which was large enough to allow for generalization. A pilot study was carried out in Embu County to test data reliability of the data gathering tools. Data analysis was done using (first write SPSS in full) SPSS. A multiple linear regression model that reflects relationship amongst factors was generated to reflect the extent that variables influence performance. The findings revealed that commitment, trust, learning and staff satisfaction haves a positive and significant relationship with staff performance in microfinance institution. The results show that commitment, trust, learning and staff satisfaction explain 76% of the variance in the staff performance of micro-finance staff. The study rejected the null hypothesis and concluded that commitment, trust, learning and staff satisfaction influenced performance in micro-finance institutions in Kenya. From the study findings, the study concludes that staff commitment, trust, learning and staff satisfaction as an outcome of transformational leadership have a positive and significant relationship to staff performance in micro-finance institutions in Kenya. Further, the study concludes that new entrance moderates the relationship between transformational leadership outcome and staff performance in Microfinance Institutions. The study recommends that transformational leadership in micro-finance institutions should be associated with very high self-evaluation that is characterized by high self-realize, efficacy and high control locus and stability in emotions in order to foster commitment within the institution. en_US
dc.language.iso en en_US
dc.publisher United States International University - Africa en_US
dc.subject Transformational Leadership en_US
dc.subject Performance of Staff en_US
dc.subject Microfinance Institutions in Kenya en_US
dc.subject Kenya en_US
dc.title Influence of Transformational Leadership Outcomes on Performance of Staff in Microfinance Institutions in Kenya en_US
dc.type Thesis en_US


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