Abstract:
The purpose of the study was to determine the factors that contribute to the Challenges of Middle Level Managers in the Decision Making Process A Case s of G4S Security Services (K) Limited, Nairobi region. The literature review examined the various historical and theoretical perspectives of the decision making process in organization in terms of; the traditional roles of managers and how they relate to their work dynamics; the organizations structure and it‘s impact on the decision making component.
Lastly, the specific challenges faced by managers in the middle level hierarchy in the decision making process.
The methodology of the study was descriptive case study. A census method was used to collect the data in the study. Respondents assert that the hierarchical nature of the structure of the organization contributed largely to the exclusion of the middle level managers in the organizations decision making process. Managers’ inputs in strategic planning is increasingly becoming necessary in the formulation of practical and directed strategies important at implementation stages as they understand what is significant at
the operations level and so that they may own the process to reduce
resistance to change in organizations.
Organizations should position themselves by empowering managers in
decision making and strategic formulation to get a competitive advantage
with the competition. It would therefore be recommended that the vital input
component of middle level managers be incorporated into the management’s
decision making process in the organizations' formulation of policy and
strategy.
