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Factors affecting employee job satisfaction in institutions of higher education in Kenya: A case study of United States international University (USIU)

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dc.contributor.author Ombima, Hellen Pauline Ambasa
dc.date.accessioned 2015-05-05T13:45:19Z
dc.date.available 2015-05-05T13:45:19Z
dc.date.issued 2014-08-30
dc.identifier.uri http://erepo.usiu.ac.ke/11732/87
dc.description A Project Report Submitted to the Chandaria School of Business in Partial Fulfillment of the Requirement for the Degree of Executive Masters of Organization Development (EMOD) en_US
dc.description.abstract The main purpose of this study was to investigate the factors affecting employee job satisfaction in institutions of higher education in Kenya with a specific reference to USIU. This study was guided by the following three research questions: what economic factors affect employee job satisfaction at USIU? What environmental factors affect employee job satisfaction at USIU? And what strategies foster employee job satisfaction at USIU? A descriptive research design was adopted for this study. The dependent variable of the study was employee job satisfaction while the independent variables of the study were economic and environmental factors of employee job satisfaction. The targeted population consisted of 353 United States International University (USIU) employees: 106 of the said employees were used as the sample size representing the total population. Proportionate stratified random sampling technique was used for this study. The primary data collection tool used was administered questionnaires. A pilot test was conducted with a few respondents before the questionnaire was reviewed and then distributed to the selected sample. The data collected in this study was analyzed using descriptive statistics through SPSS for windows to provide simple summaries in form of tables, figures and explore relationships between responses to different questions. The findings regarding the demographics characteristics indicate that men dominate the work force while majority of the respondents’ decision to work with USIU was predicated on better pay and incentives. The indicators clearly showed that most of them are satisfied with their jobs at USIU. The findings for the economic factors affecting employee job satisfaction indicate that on average employees agree that their salary is paid on time and makes them comfortable. Conversely, employees were in concurrence with the fact that their salary does not match the cost of living in the country. Regarding the second research question on environmental factors, the findings indicated that on average employees agreed that they feel free to talk openly and honestly with their supervisors while at the same time they are friendly to people in their immediate group at USIU. Finally on the third research question on the strategies that foster employee job satisfaction, the employees disagree with the statement “The existing reward and recognition programs are not competitive”. The employees on average agreed that promotions must be done on merit to foster employee job satisfaction at USIU and that employees should be involved in university-wide activities all the time. Lastly, the value of R=squared indicated that 67.4% of employee job satisfaction is predicated on economic and environmental factors and that F-value = 72.404: the model is fit for the environmental data since it significantly predicts employee job satisfaction with Ho (p<0.05) hence there is a relationship. Whereas economic factors are not a statistically significant predictor for employee job satisfaction because of Ho (p>0.05) there is no relationship. The conclusions made are that economic factors have no effect on employee job satisfaction and are therefore not determinants of employee job satisfaction at USIU. Moreover, employees are likely to be satisfied if environmental factors are in place and applied on merit and as per the best human resources practice. The recommendations that were made are that institutions of higher education in Kenya should pay more attention to all the above mentioned environmental factors in order to remain relevant and competitive in the labor market while at the same time conforming to the human resource best practice. en_US
dc.publisher United States International University - Africa en_US
dc.subject Employee Job Satisfaction en_US
dc.title Factors affecting employee job satisfaction in institutions of higher education in Kenya: A case study of United States international University (USIU) en_US
dc.type Thesis en_US


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