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Factors Influencing the Performance of Millennial Employees: A Case of Un-Habitat Headquarters Nairobi

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dc.contributor.author Alwodi, Karani Stanley
dc.date.accessioned 2019-11-13T09:21:23Z
dc.date.available 2019-11-13T09:21:23Z
dc.date.issued 2019
dc.identifier.uri http://erepo.usiu.ac.ke/11732/4966
dc.description A Research Project Report Submitted to the Chandaria School of Business in Partial Fulfillment of the Requirement for the Degree of Masters in Business Administration (MBA) en_US
dc.description.abstract The purpose of this study will be to investigate the factors that influence performance of millennial employees at United Nations Habitat guided by the following objectives: Influence of motivation, the process of digitalization and organization culture on millennial employee’s performance at United Nations Habitat. The population of interest consisted of 299 employees spread across various departments in the UN-Habitat Nairobi Office. A sample was drawn from the targeted population using a stratified random sampling technique to identify the millennial age group and simple random sampling to select the participant millennials. The sample size of the millennial age group was 57. Data was gathered using the primary data collection method where self- administered structured questionnaires were used to collect the data. Fifty seven questionnaires were distributed and all the 57 returned duly filled producing a 100% response rate. For ease of analysis, these data was coded before exploration. Statistical methods of descriptive statistics were used to analyze the data including median and mean as measures of central tendency and measures of dispersion such as percentiles, and standard deviation. Data is presented in tables and graphical representations. Correlation was used to test for the relationship between the dependent variable performance and the independent variables motivation, digitalization and organizational culture. The data was analyzed using SPSS and Excel. The study found that the specific variables tested pointed positively towards having an influence on performance as established from the case of UN-Habitat. Key motivation variables that respondents acknowledged for affecting their performance include trainings and career advancements, rewards for exceptional performance, job security, salaries and wages as well as guidance and leadership offered by the leadership. Other variables which influence performance based on the findings include, retirement benefit schemes, medical schemes offered to the employees and performance rewards for various accomplishments. Although the findings on specific variables reflect a significant link between motivation of millennial employees and performance, inferential statistics show no significant relationship between this factor and performance. The study found that digitization had expounded the knowledge and learning of the respondents and this led to better performance and improved company success. Digitization is also seen to have enhanced performance and flexibility, increased accountability, and facilitated performance tracking also positively affecting performance. A majority of the millennials also agreed that the Process of digitization is commensurate to work hence causing them job satisfaction and improved performance in turn. Inferential findings however show no significant relationship between the objective process of digitization and performance. There was also no significant correlation between organizational culture and performance. Findings on specific variables however reflect a relationship with performance. An organization culture of teamwork and inclusivity encourages me to perform better was significantly pronounced as affecting performance. An organizational culture of flexibility and ease of adoption to technology as well as an organization culture of a positive attitude increases morale affecting performance. The study recommends that more effort be put into developing monitoring and evaluation structures to assess the impact of various motivation factors millennials, the impact of digitization and organizational structures in order to create a better understanding on how they affect performance for better decision making. Organizations may also consider finding alternative benefit packages for employees since factors like retirement benefits which may have been highly regarded by previous generations do not seem to carry as much weight among millennial employees. More studies need to be done on the same topic with a more diverse group of organizations and different research methodologies in order to establish a clear link on the factors affecting the performance of the millennial generation in the work place. en_US
dc.language.iso en en_US
dc.publisher United States International University - Africa en_US
dc.subject Millennial Employees en_US
dc.subject Un-Habitat Headquarters en_US
dc.subject Nairobi en_US
dc.title Factors Influencing the Performance of Millennial Employees: A Case of Un-Habitat Headquarters Nairobi en_US
dc.type Thesis en_US


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