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Total Quality Management Practices in Selected Private Hospitals in Nairobi, Kenya.

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dc.contributor.author Awuor, Emmanuel Otieno
dc.contributor.author Kinuthia, Doris M.W.
dc.date.accessioned 2015-07-03T08:51:23Z
dc.date.available 2015-07-03T08:51:23Z
dc.date.issued 2013
dc.identifier.issn 2222-1905
dc.identifier.issn 2222-2839
dc.identifier.uri http://erepo.usiu.ac.ke/11732/464
dc.description A Journal article by Dr. Emmanuel Otieno Awuor, an Adjunct Faculty in the School of Humanities and Social Sciences in USIU- Africa en_US
dc.description.abstract The study assesses the existence of total quality management systems in selected private hospitals in Nairobi, Kenya. The critical factors for TQM implementation were also examined including the performance measurement for the effectiveness of these quality systems. This was a case study research design and convenience sampling was done for the top level managers, whereas stratified random sampling was done for the middle level functional managers. Data for identifying the critical factors influencing total quality management in the hospitals and its implementation was collected using semi-structured and structured questionnaires. Quantitative data analysis was done using principle component analysis. Factor analysis was done using analysis of moment structures. The results and findings of the study will be vital for the improvement of service provision in hospitals in developing countries. en_US
dc.publisher European Journal of Business and Management en_US
dc.subject Total quality management en_US
dc.subject Quality management systems en_US
dc.subject Performance management en_US
dc.title Total Quality Management Practices in Selected Private Hospitals in Nairobi, Kenya. en_US
dc.type Article en_US


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