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Influence of Organizational Culture on Performance: Case of Kenya Power and Lighting Company Limited

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dc.contributor.author Ngara, Maureen Kajuju
dc.date.accessioned 2019-01-11T14:47:22Z
dc.date.available 2019-01-11T14:47:22Z
dc.date.issued 2018
dc.identifier.uri http://erepo.usiu.ac.ke/11732/4161
dc.description A Project Report Submitted to the Chandaria School of Business in Partial Fulfillment of the Requirement for the Degree of Master of Business Administration (MBA) en_US
dc.description.abstract The main objective of the study was to establish the influence of organizational culture on performance at The Kenya Power and Lighting Company Limited (KPLC). The study had three research questions. What is the influence of cooperating culture on organizational performance at KPLC? What is the effect of innovating culture on organizational performance at KPLC? What is the impact of harmonizing culture on organizational performance at KPLC? The study used a descriptive research design. The study population was the entire 11,295 workforce of KPLC. A sample frame of 4,697 employees of KPLC based at the Central Office, Nairobi North, Nairobi West and Nairobi South was used. The study used stratified random sampling technique to select a sample of 354 employees to participate in the study. A questionnaire was used to collect data from the sampled respondents. Descriptive and inferential statistics were used. The findings were presented in charts and tables. The first study objective sought to establish the influence of cooperating culture on organizational performance at KPLC. The study established a positive significant influence of cooperating culture on performance at KPLC. However, compared to innovating and harmonizing culture traits, cooperating culture was the least influential culture trait on performance at KPLC. The second study objective sought to determine the effect of innovating culture on organizational performance at KPLC. The study finds a positive significant influence of innovating culture on performance at KPLC. Compared to cooperating and harmonizing culture traits, innovating culture was identified to have moderate influence on performance at KPLC. The third study objective sought to explore the impact of harmonizing culture on organizational performance at KPLC. The study showed a positive significant influence of harmonizing culture on performance at KPLC. However, compared to cooperating and innovating culture traits, harmonizing culture had the highest influence on performance at KPLC.The study concludes that there is strong positive correlation between culture and organizational performance at KPLC. The study also concludes that there is a positive relationship between cooperating, innovating and harmonizing culture and organizational performance. However, harmonizing culture trait had the greatest influence on performance at KPLC followed by innovating culture traits and then cooperating culture trait having the least influence on organizational performance at KPLC. The study recommends that KPLC invest in creating supportive work environment, improving dialogue, enhancing employee capacity building and teamwork so as to harness the opportunities that arises from a cooperating culture in an organization. The study recommends strategy review to create more focus on customers, provide room for creative autonomy, promote entrepreneurial culture and adaptive performance among employees. Further, focus on strategic alignment, establishment of common value systems, promotion of charismatic leadership and strategy review are highly recommended. Finally, expanding the study to include other culture traits such as organizing trait would give more direction to the company and the sector. Further, the study was a case study of only KPLC, including other utility firms in the energy sector would be welcome. Moreover, organizational culture is highly dynamic, studies in other time zones and sectors would provide empirical evidence to further ground the theory. en_US
dc.language.iso en en_US
dc.publisher United States International University - Africa en_US
dc.subject Organizational Culture en_US
dc.subject Performance en_US
dc.subject Kenya Power and Lighting Company Limited en_US
dc.title Influence of Organizational Culture on Performance: Case of Kenya Power and Lighting Company Limited en_US
dc.type Thesis en_US


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