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Influence of Digitization of Medical Records in Private Hospitals in Nairobi and Nakuru Counties

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dc.contributor.author Gathungu, Margaret
dc.date.accessioned 2018-11-08T08:16:45Z
dc.date.available 2018-11-08T08:16:45Z
dc.date.issued 2018
dc.identifier.uri http://erepo.usiu.ac.ke/11732/4091
dc.description A Research Project Report Submitted to the Chandaria School of Business in Partial Fulfillment of the Requirement for the Degree of Masters in Business Administration (MBA) en_US
dc.description.abstract The purpose of the study was to examine the influence of digitization of medical records in private hospitals in Nakuru and Nairobi Counties. The study was guided by the following research questions: What are the factors influencing adoption of electronic medical records in private hospitals in Kenya? What is the effect of electronic medical records adoption on healthcare management in private hospitals in Kenya? What are the organizational challenges facing implementation of digital of healthcare in private hospitals in Kenya? The researcher adopted descriptive design with the target population consisting of the patients, doctors and nurses in mid-tier private hospitals within Nairobi and Nakuru County. The study used stratified and simple random sampling to select the respondents from doctors, nurses and patients. Questionnaires and interview guide were used in data collection. Data collected was analysed using both qualitative and quantitative analysis techniques. Descriptive statistics was used to analyse quantitative data. IBM SPSS was used as the tool for quantitative data analysis. Inferential analysis was conducted which involved examining the nature of relationships between the variables under study using the Pearson correlation coefficient. Correlation and regression analyses were used in the inferential analysis. The analysed data was presented using tables, pie charts, correlation, regression and ANOVA. The research found out that adoption of electronic medical records in private hospitals in Kenya was influenced by data security and privacy concerns, legal issues, and availability of network infrastructure. Adoption was also influenced by availability of electronic medical records. Knowledge and adoption of software packages was noted to promote adoption of electronic medical records in health facilities. Communication between various players, availability of technical personnel to install and operate the systems, the cost of electronic medical records resources required, adequate infrastructure, maintenance costs of electronic medical records was noted to affect the adoption of electronic medical records and their utilisation in the hospitals. The study revealed that digitization of health records in private hospitals in Kenya is affected by typing speed amongst medical practitioners. It is also hindered by inadequate or lack of proper training on digitization to the medical practitioners who also forget their training. Digitization of health records in private hospitals in Kenya is hindered by some medical practitioners who prefer writing their notes. Digitization of health records in private hospitals in Kenya faces the challenge of lack of interest among medical practitioners who feel that digitized records have minimal impact on their work. The research revealed that digitised electronic medical records increases patients satisfaction through increased efficiency in attending to patients. Digitization of health records in private hospitals in Kenya help in the cost management policies of a hospital. Digitization of health records in private hospitals in Kenya reduces errors in diagnosis and prescription. Digitization of health records in private hospitals in Kenya enhances a doctor’s diligence while attending to a patient. Digitization of health records in private hospitals facilitates provision of healthcare to patients remotely. The study concluded that EMR adoption in private hospitals in Kenya is influenced by availability of resources and access to network infrastructure. The adoption is also influenced by confidentiality of the medical data. Adoption of EMR is also influenced by the medics’ digital skills and preference. The study further concluded that adoption on EMR in private hospitals in Kenya leads to improved quality of services emanating from efficiency and accuracy. Adoption of EMR also assists in the remote response to patients. The study recommended that private hospitals in Kenya ensure security issues amongst them being confidentiality, data integrity and availability, since they are major concerns in EMR adoption at their facility. Private hospitals should encourage communication between various players so as to boost the adoption of EMR. Private hospitals in Kenya should ensure availability of technical personnel to install and operate EMR. An EMR technology resource is a facilitator to its adoption. Private hospitals in Kenya and all other hospitals as well should ensure adequate infrastructure in order to facilitate the hospitals adoption of EMR. en_US
dc.language.iso en en_US
dc.publisher United States International University - Africa en_US
dc.subject Digitization of Medical Records en_US
dc.subject Private Hospitals en_US
dc.subject Nairobi en_US
dc.subject Nakuru Counties en_US
dc.title Influence of Digitization of Medical Records in Private Hospitals in Nairobi and Nakuru Counties en_US
dc.type Thesis en_US


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