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A Study of the Contribution of the Executive on the Performance of SME’s: A Study of SME’s in Machakos County

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dc.contributor.author Munyao, Catherine Mbula
dc.date.accessioned 2018-07-24T08:53:12Z
dc.date.available 2018-07-24T08:53:12Z
dc.date.issued 2018
dc.identifier.uri http://erepo.usiu.ac.ke/11732/3957
dc.description A Research Project Report Submitted to the Chandaria School of Business in Partial Fulfilment of the Requirement for the Degree of Masters in Business Administration (MBA) en_US
dc.description.abstract The general objective of the study was to assess the contribution of the top executive on the performance of SME’s. The study was guided by the following specific objectives, to identify management practices that impede the performance of SME’s, to identify the management practices that drive the performance of SME’s and to assess strategic elements that determine the performance of SME’s. The target population for this study was 5311 SME’s located in Machakos County in Kenya. The population included members of the management team and employees of the companies. Stratified Sampling method was used to select a sample from the statistical population. The sample size was 372. The data collection method that used was questionnaire. SPSS software was used to analyze the data. The researcher used descriptive methods such as mean, standard deviation, percentages, tables and frequency distributions to analyze data The findings on management practices that impede the performance of SME’s revealed that respondents could not reach an agreement on the organization is currently serving loans for this business, employees have the skills required for this business, the business is mostly suitable for the local market and employees participate in trainings to improve their skills appropriately towards the expansion of this business. However, respondents disagreed on organization has invested in technology and internet, organization does a research on their competitors, organization seeks finance in bank loans and government loans to expand the business. The findings based on determine the management practices that propel the performance of SME’s revealed that respondents could not reach an agreement on companies that engage in research have more success in business, engaging in international business enhances growth of an SME, collaboration with an international company could significantly increase success of an SME, the organization take time before responding to changing customer needs which sometimes weigh heavily on the business, competitors who often introduce new exciting products have a better market presence than their competitors, the organization has sufficient customer support system to keep our clients engaged and meet our customers’ needs, lack of adequate customer relationship department has on some occasions made us lose clients, SME owners with experience from overseas tend to run more successful enterprises and groups of companies have an advantage in local market. The findings based on to explore strategic factors that determine the performance of SME’s. Findings showed that respondents could not reach an agreement on there is competence in project management and implementation, high standards of customer service, technical skills matching the demand of specific functions in the work place, flexibility in embracing change, a clear organizational structure reflecting clear functions and responsibilities of each individual, creating an environment where employees are allowed to find solutions to problems during difficult situations, engaging in tailor made training that suits the business, employee empowerment, training and talent nurturing, an attractive reward system for human resource, and access to customized financial products. In conclusion, employees do not have the required skills, SME’s have not invented the use of technology to operate their business, SME’s do not seeks finance in bank loans and government loans to expand the business, are not serving markets outside the county. SME’s also lack sustaining good customer relations and also do not participate in research and development. There is lack of clear organization structure that states clearly employees function and responsibilities and enable employees embrace change easily and know their goals. The study recommends that SME’s should invest in technology. develop good customer relations strategy that will enable them respond quickly to customers tastes and preference thus, create customer loyalty and attract new customer, develop an organizational structure and ensure that employees have technical knowledge and skills that they can use to perform their duties. This study focused on contribution of the executive on the performance of SME’s. However, the study was not exhaustive therefore; another research should be done in another organization to determine other contribution of the executive on the performance of SME’s. en_US
dc.language.iso en en_US
dc.publisher United States International University - Africa en_US
dc.subject Contribution en_US
dc.subject Executive en_US
dc.subject Performance of SME’s en_US
dc.subject SME’s en_US
dc.subject Machakos County en_US
dc.title A Study of the Contribution of the Executive on the Performance of SME’s: A Study of SME’s in Machakos County en_US
dc.type Thesis en_US


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