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Effect of Institutional Reforms on the Performance of Non-Governmental Organizations: A Case Study of Un-Habitat

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dc.contributor.author Atukuzwe, Kim Kamasa
dc.date.accessioned 2018-07-24T07:45:54Z
dc.date.available 2018-07-24T07:45:54Z
dc.date.issued 2018
dc.identifier.uri http://erepo.usiu.ac.ke/11732/3950
dc.description A Research Project Report Submitted to the Chandaria School of Business in Partial Fulfillment of the Requirement for the Degree of Master of Business Administration (MBA) en_US
dc.description.abstract The study investigated whether the recent reforms undertaken by UN-Habitat made the organization achieve its goals efficiently and effectively. The study was guided by the following research objectives: to investigate the influence of policy reforms on the achievement of institutional goals, to investigate the influence of process reforms on the achievement of institutional goals, and to investigate the influence of system reforms on the achievement of institutional goals. The study used the descriptive research design to examine the effect of institutional reforms (independent variable) on the performance of non-governmental organizations (dependent variable). The population of the study was 283 employees of UN-Habitat at Nairobi office. The sample frame of the study was obtained from the relevant human resources office located at Gigiri. Stratified sampling technique was used in accordance to the cadre from junior staff, middle level managers to top-level managers. A sample size of 85 respondents was used. Questionnaires were used to collect primary data from respondents and they were designed to address the various research objectives. Statistical Package for the Social Sciences (SPSS) version 21 program was used to generate the frequencies, means and percentages of the responses. Measures of central tendency were used for analysis specifically correlations and regressions. These were carried out to examine the significance of the study variables and indicate the nature of the existing relationships between the study variables. The findings were presented in figures and tables. The study showed that UN-Habitat are achieving more of their organizational goals since their operational performance has improved. Organizational goals impact UN-Habitat’s dependability, their capacity utilization had improved. The organization effectively translated grassroots interests to meaningful regulatory changes, and it was heavily dominated by western ideals. The study showed that the organization arose directly from the grassroots when responding to local needs, and it had refocused its activities to improve performance, and the organization faced intensified competition that had increased their efficiency. The study showed that processes have not been substantially reformed within the organization, although it supports the development of partnership relations. New processes and structures in the organization were dictated by international organizations and donors, and it carries out new programmes in co-operation with government bodies and relevant ministerial authorities. The study showed that the organization was involved in the process of creating conditions for new policy planning, and social welfare organizations were not involved in strategic planning. The study showed that systems had been recently reformed within the organization, and they had increased challenges in performance improvement. Recent system reforms in the organization had proposed decentralization in order to empower local communities, and provided local communities with legitimacy to participate in local governance. The study showed that the organization used decentralization as an administrative tool for reform, and system reforms had transferred the decision-making power to the local organizations. The study concludes that performance assessment feedback in the organization dictated policymaking activities, and partnerships with local authorities developed and improved local services. The organization channeled community inputs to other stakeholders and it gave meaningful representation of community needs through engagement at the grass root level. The study concludes that the organization arose directly from the grassroots when responding to local needs, and the organization was involved in the process of creating conditions for new policy planning. The study recommends the management and policy makers of UN-Habitat to ensure that their accountability systems have the ability to identify poorly designed programs and poorly designed implementation systems so that they can utilize an effective mechanisms of assessing what their organization is producing fir its citizens. en_US
dc.language.iso en en_US
dc.publisher United States International University - Africa en_US
dc.subject Institutional Reforms en_US
dc.subject Non-Governmental Organizations en_US
dc.subject Un-Habitat en_US
dc.title Effect of Institutional Reforms on the Performance of Non-Governmental Organizations: A Case Study of Un-Habitat en_US
dc.type Thesis en_US


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