Treat staff like your customers

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dc.contributor.author Bellows, Scott
dc.date.accessioned 2018-05-11T11:52:07Z
dc.date.available 2018-05-11T11:52:07Z
dc.date.issued 2018-01-03
dc.identifier.uri http://erepo.usiu.ac.ke/11732/3836
dc.description A Newspaper article by Scott Bellows, an Assistant Professor in the Chandaria School of Business at USIU-Africa en_US
dc.description.abstract Ever feel like just a number? When we call our banks, we must provide our account number. Call a supplier, we must verify our phone number. Go to a Government of Kenya office and we must produce our ID number. Humans are not robots. We do not base our emotions off a numeric world, yet we get treated calculatedly numeric in the modern era. Our workplaces should not be one of those locations where we feel like only a number. Unfortunately, offices usually look at employment in terms of transactional relationships rather than meaningful and sustained. A new line of thinking from Stefan Strohmeier of Saarland University in Germany details how organisations should view and handle employees considering customer relationship management techniques. Extensive research exists on handling clients and how to maximise such relationships. However, significantly less research has gone into longer term views on how to strengthen employment relationship management. en_US
dc.publisher Business Daily en_US
dc.title Treat staff like your customers en_US
dc.type Article en_US

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