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Effect of Training and Development on Employees’ Performance: The Case of Equity Bank Kenya

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dc.contributor.author Yarrow, Zamzam Rashid
dc.date.accessioned 2017-08-28T12:09:32Z
dc.date.available 2017-08-28T12:09:32Z
dc.date.issued 2017
dc.identifier.uri http://hdl.handle.net/11732/3336
dc.description A Research Project Report Submitted to the Chandaria School of Business in Partial Fulfillment of the Requirement for the Degree of Masters in Business Administration (MBA) en_US
dc.description.abstract The purpose of this study was to investigate the effects of training and development on employee performance at Equity Bank. This study was guided by the following specific objectives. To investigate how training and development needs are determined at Equity Bank. To examine the effect of training and development programs on employee performance at Equity Bank. To determine the influence of motivation on employee performance at Equity Bank. To find out how training and development contributes to employee performance at Equity Bank. The study was of importance to the management of commercial banks in Kenya in understanding the successes and challenges of the training and development and its effect on employee performance. This contributed to improvement in the training process in the organization. The study was also of value to the academicians and future researchers, as it added knowledge to the field of staff training and development. A survey research design was used for this study. The survey design was appropriate for this study because it allowed investigation of possible relationshipsbetween variables as well as data collection from broader category and comparisons between variables. The study population was 1000 staff of the Equity Bank in Kenya. A sample of 138 was drawn using random stratified sampling approach from a list of sample frame provided by the employee register at Equity Bank. The data was collected by use of a questionnaire. The data analysis was conducted through calculation of frequencies, means, percentages, and bivariate analysis in form of cross tabulations. The findings were presented using Tables and figures. On the effect of training and development programs, the study showed that Equity Bank has training programs for diversified positions in the organization and the training programs are of high quality and are very effective. These training programs have improved the employees‟ skills and competencies and overall performance of the organization. It is very important for organizations to put in place training programs in order to thrive in this competitive environment. On the role of employee motivation on performance, the study showed that training enhances employee motivation as it allows for employee recognition within the ii organization. Likewise training aligns employees to the organizational goals at Equity Bank. The study concludes that training and development affects employee performance positively. It shows that training and development needs are essential for an organization. It was further concluded that the organization does not identify and assessemployees need for training and development more often. The study also concludes that more training programs should be undertaken. The study recommends that the organization should asses‟ employees need for training and development more often and conduct them as need arises. It is also recommended that the organization should train its employees as soon as they finish evaluating them as a remedy to help them perform better. en_US
dc.language.iso en en_US
dc.publisher United States International University - Africa en_US
dc.subject Training and Development en_US
dc.subject Employees’ Performance en_US
dc.subject Equity Bank Kenya en_US
dc.title Effect of Training and Development on Employees’ Performance: The Case of Equity Bank Kenya en_US
dc.type Thesis en_US


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