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Investigating Antecedents of Organizational Trust in Kenyan Start-Up Ventures

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dc.contributor.author Munyoki, Stephanie M.
dc.date.accessioned 2017-08-28T08:44:28Z
dc.date.available 2017-08-28T08:44:28Z
dc.date.issued 2017
dc.identifier.uri http://hdl.handle.net/11732/3334
dc.description A Research Project Report Submitted to the Chandaria School of Business in Partial Fulfillment of the Requirement for the Degree of Masters in Business Administration (MBA) en_US
dc.description.abstract The purpose of this study was to investigate the antecedents of organizational trust in the Kenyan small and medium enterprises (SMEs). The three antecedents included employee-related ability, integrity and benevolence. The study adopted the descriptive research design in collecting and analyzing data from the population of registered 379 SMEs in Westlands Sub-County in Nairobi County. Stratified random sampling was used to sample the respondents according to their strata, whereas simple random sampling was used to generate the sample from each stratum. Therefore, a sample of 75was used for the study. The data was collected using a pretested structured questionnaire that was administered to the respondents and the data collected was analyzed using SPSS to generate the descriptive and regression analysis. All the completed questionnaires were entered into IBM SPSS 20.0 statistical software and data analyzed for descriptive statistics on employee ability, benevolence, and integrity. Results were presented in tables and figures showing the frequencies, percentages, and measures of central tendency such as Mean, Mode, Median, Standard Deviation, and Variance. On employee ability, most of the respondents agreed that the top management was very capable at the job that they were performing, successful at whatever they tried to do, confident of their top management skills and were well qualified. On integrity, most of the respondents were not certain whether their top management had a strong sense of justice, and whether they would remain true to their word. However, most of the respondents agreed that the top management of their organizations tried hard to be fair in their dealings with others and that their actions and behaviors were consistent. They also liked the values of the top management and agreed that sound principles guided the behavior of their management. On benevolence, most of the respondents were uncertain that the top management were very concerned about their welfare, if their needs and desires were very important to the top management, whether the top management would not willingly hurt them, look out for what was important for them and whether the management would go out of their way to help them. The study found out that there was a significant and positive relationship between the constructs of benevolence and organizational trust in the MSE’s. The study also established that there is no significant relationship between the constructs of integrity, employee ability and, organizational trust in the MSE’s. The study therefore concluded that to varying degrees the constructs of ability, integrity and benevolence are all determinants of organizational trust in MSEs in Kenya. The study recommended that managements train their employees to eliminate skills vacuum and boost their chances for promotion. The study recommended that MSE managements ensure that the interests of their organizations do not necessarily interfere with the interests of their employees in order to engender a sense of justice. Finally, the study also recommended that MSE managements should employ measures that will assure their employees that their interests, needs and desires are taken care of by the management. en_US
dc.language.iso en en_US
dc.publisher United States International University - Africa en_US
dc.subject Investigating Antecedents en_US
dc.subject Organizational Trust en_US
dc.subject Kenyan Start-Up Ventures en_US
dc.title Investigating Antecedents of Organizational Trust in Kenyan Start-Up Ventures en_US
dc.type Thesis en_US


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