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Challenges Faced By the United Nations in Implementing Service Delivery: A Case of World Food Programme Kenya

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dc.contributor.author Dradri, Joy Awor
dc.date.accessioned 2017-03-20T12:41:20Z
dc.date.available 2017-03-20T12:41:20Z
dc.date.issued 2017
dc.identifier.uri http://erepo.usiu.ac.ke/11732/3175
dc.description A Research Project Report Submitted to the Chandaria School of Business in Partial Fulfillment of the Requirement for the Degree of Master of Business Administration (MBA) en_US
dc.description.abstract The general objective of the study was to investigate the challenges faced by the United Nations in implementing service delivery. The study was guided by the following objectives: To examine how funding was a challenge in implementing service delivery at WFP, to examine how the leadership at WFP was a challenge in implementing service delivery and to analyze how lack of stakeholder participation was in implementing service delivery at WFP. The total population for this study comprised of all 2300 United Nation employees working in Kenya. The target population comprised of 128 local and international staff at WFP Nairobi office. The study adopted a descriptive research design. This design was appropriate for this study because it necessitated collection, organization and summarizing data from a sample for conclusions. The sampling frame that was made comprised of a list of WFP employees in the Nairobi office. Study adopted a stratified sampling design. A sample size of 50 respondents was used in this study. The data collection process was done using structure questionnaires containing both open and closed ended questions. The collected data was coded before being analyzed using the SPSS version 21 software. The data analysis involved measures of central tendency and frequencies. The data was presented by bar graphs, pie charts and frequency tables. Major finding from the study was that majority of the respondents agreed that the amount of funds available to the organization was adequate, majority of the respondents agreed that effective leadership was an essential component to service delivery and finally majority of the respondents agreed that effective leadership was an essential component to service delivery. The study concluded that the amount of funds available to the organization was adequate, majority of the respondents agreed that effective leadership was an essential component to service delivery, lack of effective communication to employees, employee discrimination, lack of proper remuneration and lack of employee morale was a challenge to service deliver. The study recommends that non-governmental organizations should ensure that they maintain a good relationship with the donors mainly by information management, ensuring there is accountability and meaningful communications, WFP heads of department and project managers should be equipped with the necessary project management skills through continuous training to ensure they effectively supervise the project team and activities and ensure that the performance of the project is not compromised and ensure that stakeholder are identified before takeoff of any projects and that stakeholders are actively involved in the project activities from the very beginning to ensure that the project runs in accordance to the objectives, to harmonize the project goals and objectives with the aspirations of stakeholders which reduce dissonance levels and resistance. en_US
dc.publisher United States International University - Africa en_US
dc.subject United Nations en_US
dc.subject World Food Programme Kenya en_US
dc.title Challenges Faced By the United Nations in Implementing Service Delivery: A Case of World Food Programme Kenya en_US
dc.type Thesis en_US


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