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Effects of Rewards on Employee Performance in the Hospitality Industry: A Case of Nairobi Serena Hotel

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dc.contributor.author Muchiri, Hellen
dc.date.accessioned 2017-03-20T12:33:49Z
dc.date.available 2017-03-20T12:33:49Z
dc.date.issued 2016
dc.identifier.uri http://erepo.usiu.ac.ke/11732/3174
dc.description A Research Project Report Submitted to the Chandaria School of Business in Partial Fulfillment of the Requirement for the Degree of Master of Science in Management and Organizational Development (MOD) en_US
dc.description.abstract The purpose of this study was to establish effects of rewards on employee performance. The first research question of the study examined intrinsic and employee performance; the second research question examined extrinsic rewards and employee performance, while the third research question examined other factors that influence employee performance. This study adopted a descriptive survey design. The study had a population of 467, a target population of 100 and a sample size of 80. The Researcher used a stratified sampling technique, which yielded a response rate of 65%. Descriptive statistics were analyzed for frequencies and the mean, while inferential statistics were analyzed for correlations, and regressions. Data from the study findings is presented using tables and figures. The first research question focused on intrinsic rewards and employee performance. The study found that there exists a significant relationship between intrinsic rewards and employee performance. Intrinsic rewards examined in this study included employee’s ability, trust, recognition, and achievement. The second research question focused on extrinsic rewards and employee performance. The study found the existence of a significant relationship between extrinsic rewards and employee performance. Extrinsic rewards in this study included salaries and wages, paid vacations, paid leave, travel allowances and bonuses. The third research question focused on other factors that influence employee performance. The study revealed the existence of a significant relationship between other factors and employee performance. Other factors that were examined by this study include employees work environment, management support, and the organizations leadership. The study concludes that employees’ ability, managers’ trust in employees, recognition, and employees’ view of achievement significantly enhances employees’ performance. This is because intrinsic rewards address employees at the core of their needs, and as a result, form sufficient base that influences and motivates the employees to higher standards of performance. The study concluded that salaries and wages, paid vacations, paid leave, travel allowances and bonuses are essential components of extrinsic rewards that enhance employee performance. When managers take time to invest in extrinsic rewards, employees feel valued by their organization thus working extra hard to enhance their performance, so they can be rewarded even more. This study concludes that factors such as conducive work environment, employee-managers’ relationship, organizational leadership, and supervisors’ guidance are critical components in enhancing employee performance This study recommends that management at Nairobi Serena Hotel should invest more into building employees’ professional capacity and capabilities, enhance and build trust in their employees’ ability to perform their duties, in addition to providing sufficient recognition towards employees for work well done. This will not only motivate the employees, but will also establish a sense of achievement that will further enhance performance. This study recommends that management at Nairobi Serena Hotel should enhance their extrinsic reward mechanisms by investing more in salaries and wages that show management commitment to rewarding work in an equitable manner; enhance paid vacations not only for managers, but also employees based on set performance criteria, and also invest in paid leave and bonuses as a way of motivation. This study recommends that Nairobi Serena Hotel should develop measures that render the work environment more conducive and train managers on how to develop and nurture relationship with employees as well. There is also need to train managers and supervisors on effective ways of coaching and mentoring employees for improved performance. en_US
dc.publisher United States International University - Africa en_US
dc.subject Employee Performance en_US
dc.subject Hospitality Industry en_US
dc.subject Nairobi Serena Hotel en_US
dc.title Effects of Rewards on Employee Performance in the Hospitality Industry: A Case of Nairobi Serena Hotel en_US
dc.type Thesis en_US


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