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Relationship between Knowledge Management and Organizational Performance: A Case Study of United States International University - Africa

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dc.contributor.author Kamau, Sylvester Muiruri
dc.date.accessioned 2016-06-13T12:51:34Z
dc.date.available 2016-06-13T12:51:34Z
dc.date.issued 2016
dc.identifier.uri http://erepo.usiu.ac.ke/11732/2499
dc.description A Research Report Submitted to the Chandaria School of Business in Partial Fulfillment of the Requirement for the Degree of Masters of Business Administration (MBA) en_US
dc.description.abstract The main purpose of the study was to determine knowledge management and its effect on organizational performance. The study focused on the effect of knowledge management on United States International University-Africa (USIU-A). The study focused on determining the following: to examine knowledge management in universities; to determine the impact of knowledge management systems on organization performance; and to examine the strategies that facilitates the adoption of knowledge management in universities. The research design adopted for the study was descriptive survey method aimed at establishing how knowledge management affected organizational performance. The target population of this study was all the staff members of United States International University - Africa (USIU-A) whose total number was 446. The study used stratified sampling. This sampling procedure was convenient due to its nature and formation of representation. The sample size for the study was 97 employees that was adopted from the entire study population. The study collected primary data by use of semi-structured questionnaires. The completed questionnaires were edited for completeness and consistency, checked for errors and omissions and then coded to SPSS version 16 for qualitative and quantitative analysis. Qualitatively the data was sought into themes, categories and patterns. This enabled the researcher to make general statements in terms of the observed attributes hence conceptualization. The study has shown that the university has infrastructure, info-structure, and info-culture that facilitates knowledge management. The study also revealed that USIU-A has a chief knowledge officer who provides strategic leadership for knowledge management, as well as builds political alliances to promote knowledge sponsorship, placing the university at a better position in terms of knowledge management. The university has knowledge analysts who identify knowledge practice and trends, as well as knowledge engineers/ technicians who support the knowledge management service and its use. The study concludes that the university has the ability to acquire knowledge for utilization and that the acquisition process has been oriented to obtain the needed knowledge from both internal and external sources. This means that the university has complete access to knowledge acquisition and management. The study also concludes that the university has proper storage and sharing processes in place that facilitate sharing with all stakeholders. The study concludes that the university uses written documents as part of its knowledge management sharing strategy, however, some of this has become redundant due to their nature in becoming relic. The study concludes that USIU-A makes use of spoken knowledge-sharing strategies in their knowledge management process, to draw participants from larger geographic areas as well as supporting intense participation, increasing both the acquisition and sharing process of the university. The university also makes use of workshops to facilitate active engagement from participants increasing the knowledge data for the university. The study recommends the university to update its sources of knowledge from time to time to ensure that they are updated. The university needs to create a policy on the knowledge data stored so as to ensure that they minimize the risk of using relic data. The knowledge stewards need to be trained on the proper processes of updating the knowledge stored with the university and the process of managing the relic data that may be useful. This study has focused on the effect of knowledge management on university performance with a key focus on USIU-A. The study recommends that further studies be carried out that will focus on other areas that will facilitate improvement in both performance and knowledge management dissemination. en_US
dc.publisher United States International University - Africa en_US
dc.subject Relationship between Knowledge Management and Organizational Performance: A Case Study of United States International University - Africa en_US
dc.subject Organizational Performance en_US
dc.title Relationship between Knowledge Management and Organizational Performance: A Case Study of United States International University - Africa en_US
dc.type Thesis en_US


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