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Assessment of the Key Success Factors Of Strategic Knowledge Management that Influence Organizational Performance: A Case of AAR Insurance Headquarters - Kenya

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dc.contributor.author Rukungu, Jackline N.
dc.date.accessioned 2015-11-16T09:23:24Z
dc.date.available 2015-11-16T09:23:24Z
dc.date.issued 2015
dc.identifier.uri http://erepo.usiu.ac.ke/11732/1488
dc.description A Research Project Report by Jackline N. Rukungu, Submitted to the Chandaria School of Business in Partial Fulfilment of Requirement for the Degree of Masters in Business Administration (MBA) en_US
dc.description.abstract The purpose of the study was to assess Key Success Factors of Strategic Knowledge Management (SKM) of AAR Insurance. The study was guided by the following research questions: What is the influence of culture related factors of SKM on organizational performance? What is the influence of people related factors of SKM on organizational performance? What is the influence of structure related factors of SKM on organizational performance? This research adopted a descriptive research design on a population of AAR employees comprising 110 employees out of which a sample size of 86 respondents was targeted. The sampling technique used for the study is stratified random sampling.This study made use of questionnaires as the main tools of data collection. The questionnaires were structured and were administered to all the sample respondents. Prior to the study, a pre-test survey was conducted to test validity and applicability of the questionnaire. A total of 60 questionnaires were returned from data collection. Subsequently, collected data was examined using both inferential and descriptive statistics. The analysed data was presented in form of tables. The study revealed that at AAR communication is important and plays a major role in influencing the performance of employees. Knowledge and information transfer for problem-solving purposes is encouraged in the organization and the organizational environment enables employees to freely access information. Additionally, the form of leadership adopted promotes employee productivity, leadership and support is enabling and promotes employee productivity. Finally, trust promotes knowledge sharing and finally is one of the major strengths in the organization. The study further revealed that at AAR employees are adequately empowered, with empowerment initiatives rated as extremely satisfactory resulting in high employee productivity. The employees are highly satisfied with the training provided by the organization which has significantly improved their performance and their contribution to decision-making processes. In addition, the culture of team work embedded has enabled employees to perform their duties better and the structure of the organization promotes effective collaboration among employees. The study also revealed that a majority of the respondents were in agreement that at AAR information technology is used to promote knowledge creation, transfer and sharing among its employees. The organization provides sufficient training to its employees on how to use technology to improve performance. Organizational processes are well aligned and there is sufficient coordination of organizational functions, knowledge and information dissemination. Operational decisions follow strict hierarchical protocols. Markedly, employee skill development is influenced by knowledge sharing among co-workers and finally the organization encourages employees to learn from experience and adopt new work strategies in order to improve their performance. Culture-related factors, people-related factors and structure related factors are identified in the study as vital areas with regard to organizational performance and productivity. With regard to culture related factors the study identifies that knowledge transfer and communication as well as trust are encouraged and influence performance, and leadership and support are also managed in a manner that promotes productivity. People related factors comprising employee empowerment, employee training and employee involvement are also encouraged in the organization and have a positive influence on performance. Lastly, the study identifies information technology, organizational processes and organizational learning as key structure related factors that positively influence performance in the organization. The study recommends that organizations should put into consideration various cultural related factors that affect employee performance, so as to ensure that they are properly aligned with the organization’s long term plan. This will go well with the organization interests and in the long run will result into improved performances. The study further recommends that organizations consider people as one of the valuable assets to the organization, and as such they need to well empower employees so as to be able to effectively carry out their tasks in a manner that will also enhance the performance of the organization. Finally the study recommends that organizations should properly align structure with their strategy so as to enhance efficiency of the various business units. In the same regard, there is need to streamline the operations of the organizations in order to better the performance of the organization. en_US
dc.publisher United States International University - Africa en_US
dc.subject Assessment en_US
dc.subject Success Factors en_US
dc.subject Strategic Knowledge Management en_US
dc.subject Influence Organizational Performance en_US
dc.subject AAR Insurance Headquarters en_US
dc.subject Kenya en_US
dc.title Assessment of the Key Success Factors Of Strategic Knowledge Management that Influence Organizational Performance: A Case of AAR Insurance Headquarters - Kenya en_US
dc.type Thesis en_US


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